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A human factors framework and study of the effect of nursing workload on patient safety and employee quality of working life.
Holden RJ, Scanlon MC, Patel NR, et al. BMJ Qual Saf. 2011;20:15-24.

This study applied a human factors model to nursing workload and found interesting relationships between workload types and outcomes. For instance, medication errors may be predicted by task-level workload, whereas dissatisfaction may be by unit-level workload.
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