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Making hospital care safer and better: the structure-process connection leading to adverse events.
El-Jardali F, Lagacé M. Healthc Q. 2005;8:40-48.

The authors propose a model for identifying factors that contribute to adverse events in hospital care. Using secondary data from a large Canadian nursing survey, the authors found that perceived understaffing, inadequate support services, and poor teamwork impacted the incidence of adverse events.

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