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Speaking Up Constructively: Managerial Practices that Elicit Solutions from Front-Line Employees.
Adler-Milstein JR, Singer SJ, Toffel MW. Cambridge, MA: Harvard Business School; August 25, 2010. HBS Working Paper No. 11-005.

This white paper analyzes the effectiveness of an organization-wide campaign that encouraged employees to report concerns and suggest solutions to ensure safe health care delivery.
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