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Improving the Reliability of Health Care.
Nolan T, Resar R, Haraden C, Griffin FA. Boston, MA: Institute for Healthcare Improvement; 2004.

This report shares a three-step model for applying reliability principles to health care. The elements of the model are (1) prevention of failure, (2) identification and mitigation of failure, and (3) redesign of the process once failures are defined.
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