Skip Navigation
The Collection >
Relationship between patient complaints and surgical complications.
Murff HJ, France DJ, Blackford J, et al. Qual Saf Health Care. 2006;15:13-16.

This study determined that patients with complaints during a surgical admission were more likely to experience a surgical complication than those patients without complaints. Investigators conducted a retrospective analysis of nearly 17,000 surgical admissions using administrative data to identify complications while simultaneously capturing unsolicited patient complaints. While the findings suggest a correlation, the absolute number of patient complaints was low and nature of patient complaints varied (eg, due to poor clinical outcome versus dissatisfaction with a provider), making further interpretation difficult.

PubMed citation icon indicating hyperlink to external website
Available at icon indicating hyperlink to external website
Free full text icon indicating hyperlink to external website
white box
Related Resources
STUDY
Patient harm in general surgery--a prospective study.
Kaul AK, McCulloch PG. J Patient Saf. 2007;3:22-26.
STUDY
Classification of adverse events occurring in a surgical intensive care unit.
Frankel H, Sperry J, Kaplan L, Foley A, Rabinovici R. Am J Surg. 2007;194:328-332.
STUDY
Paid malpractice claims for adverse events in inpatient and outpatient settings.
Bishop TF, Ryan AK, Casalino LP. JAMA. 2011;305:2427-2431.
STUDY
Impact of resident participation in surgical operations on postoperative outcomes: National Surgical Quality Improvement Program.
Kiran RP, Ahmed Ali U, Coffey JC, Vogel JD, Pokala N, Fazio VW. Ann Surg. 2012;256:469-475.
View all related resources...
white box
Download: Adobe Reader   email icon Email
tan box
Find Related Resources by...
Resource Type   
 style=
Setting of Care  
 style=
Target Audience  
 style=
Clinical Area  
 style=
Safety Target  
 style=
Error Types  
 style=
Approach to Improving Safety  
 style=
Origin/Sponsor  
white box