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Expected and unanticipated consequences of the quality and information technology revolutions.
Wachter RM. JAMA. 2006;295:2780-2783.
 

Burgeoning efforts to improve health care quality and to wire the health care system provide the backdrop for this reflective commentary on expected and unexpected consequences of these twin revolutions. The author uses several case examples to illustrate how focusing on individual quality measures (eg, Pneumovax administration rates or timing of antibiotics) can distract providers from more relevant patient care issues. The author uses other examples to highlight the side effects of information technology, emphasizing that these innovations are tools, not solutions, to improve patient care and safety. The author advocates for better systems that not only provide improved patient outcomes but also support providers in their efforts to deliver safe, high-quality, and effective care. The author, who edits this site, also coauthored two past influential patient safety pieces, a book entitled Internal Bleeding, and an influential Agency for Healthcare and Research Quality (AHRQ)–supported evidence-based analysis of nearly 80 patient safety practices.

 
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Resource Type:  Journal Article > Commentary

Target Audience:  Health Care Providers

   Health Care Executives and Administrators

Approach to Improving Safety:  Error Reporting and Analysis > Error Analysis

   Culture of Safety

   Technologic Approaches

Origin/Sponsor:  North America > United States of America
Produced for the Agency for Healthcare Research and Quality by a team of editors at the University of California, San Francisco with guidance from a prominent Editorial Board. This site was designed and implemented by Silverchair.

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