Skip Navigation
The Collection >
Patient expectations of fair complaint handling in hospitals: empirical data.
Friele RD, Sluijs EM. BMC Health Serv Res. 2006;6:106.

The investigators surveyed more than 400 patients who submitted complaints and found that patients participated in the process out of a desire to prevent such incidents from happening again.
PubMed citation icon indicating hyperlink to external website
Free full text icon indicating hyperlink to external website
white box
Related Resources
STUDY
A comprehensive overview of medical error in hospitals using incident-reporting systems, patient complaints and chart review of inpatient deaths.
de Feijter JM, de Grave WS, Muijtjens AM, Scherpbier AJ, Koopmans RP. PLoS One. 2012;7:e31125.
STUDY
Description and evaluation of adaptations to the Global Trigger Tool to enhance value to adverse event reduction efforts.
Kennerly DA, Saldaña M, Kudyakov R, da Graca B, Nicewander D, Compton J. J Patient Saf. 2013 Jan 30; [Epub ahead of print].
STUDY
Identification of doctors at risk of recurrent complaints: a national study of healthcare complaints in Australia.
Bismark MM, Spittal MJ, Gurrin LC, Ward M, Studdert DM. BMJ Qual Saf. 2013 Apr 10; [Epub ahead of print].
STUDY
Patient reports of undesirable events during hospitalization.
Agoritsas T, Bovier PA, Perneger TV. J Gen Intern Med. 2005;20:922-928.
View all related resources...
white box
Download: Adobe Reader   email icon Email
tan box
Find Related Resources by...
Resource Type   
style=
Setting of Care  
style=
Target Audience  
style=
Error Types  
style=
Approach to Improving Safety  
style=
Origin/Sponsor  
white box