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Patient safety in after-hours telephone medicine.

Killip S, Ireson CL, Love MM, Fleming ST, Katirai W, Sandford K. Fam Med. 2007;39:404-409.

The investigators talked with patients who had used a family medicine after-hours answering service and found that these communications had the potential for adverse events.

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Resource Type

Setting of Care

Clinical Area

General Internal Medicine

Safety Target

Discontinuities, Gaps, and Hand-Off Problems

Error Types

Epidemiology of Errors and Adverse Events

Approach to Improving Safety

Error Analysis

Telemedicine

Origin/Sponsor

United States of America