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Sorry Works! 2.0: Disclosure, Apology, and Relationships Prevent Medical Malpractice Claims.
Wojcieszak D, Saxton JW, Finkelstein MM. Bloomington, IN: AuthorHouse; 2010. ISBN: 9781438969732.

This manual offers practical advice to providers, hospitals, medical practices, and insurers on how to build a successful disclosure program. Version 2.0 includes a chapter focusing on the patient's role in effecitve post adverse event commuinication.
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