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Hospitals try to calm doctors' outbursts: medical road rage affecting patient safety, group says.
Kowalczyk L. The Boston Globe. August 10, 2008;Metro section:1A.

This article describes how physician outbursts can affect patient safety and discusses a new Joint Commission policy that supports actions against providers who engage in disruptive behavior.
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Related Resources
STUDY
A survey of the impact of disruptive behaviors and communication defects on patient safety.
Rosenstein AH, O'Daniel M. Jt Comm J Qual Patient Saf. 2008;34:464-471.
NEWSPAPER/MAGAZINE ARTICLE
Arrogant, abusive and disruptive — and a doctor.
Tarkan L. New York Times. December 1, 2008;Science Desk:1.
BOOK/REPORT
Medical Team Training.
Oakbrook, IL: Joint Commission Resources; 2008. ISBN: 9781599400921.
COMMENTARY
What are the critical success factors for team training in health care?
Salas E, Almeida SA, Salisbury M, et al. Jt Comm J Qual Patient Saf. 2009;35:398-405.
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