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Physician, say you're sorry.
Delbanco T, Bell SK. New York Times Video. November 24, 2008.

This video features patient and physician commentary on the power of apology in response to medical error.
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NEWSPAPER/MAGAZINE ARTICLE
When doctors say, "We're sorry."
Eisenberg D. Time Magazine. August 15, 2005;166:50.
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When Things Go Wrong: Responding to Adverse Events.
A Consensus Statement of the Harvard Hospitals. Burlington: Massachusetts Coalition for the Prevention of Medical Errors; 2006.
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Doctors say patients who lie may put their health at risk.
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Robbennolt JK. Clin Orthop Relat Res. 2009;467:376-382.
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