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Practising open disclosure: clinical incident communication and systems improvement.

Iedema R, Jorm C, Wakefield J, Ryan C, Dunn S. Sociol Health Illn. 2009;31:262-77.

This article provides background on the emergence of apology as a response to clinical error and describes results of a simulation program that trained clinicians in disclosure skills.

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Resource Type

Commentary

Target Audience

Health Care Providers

Organizational Behaviorists

Educators

Approach to Improving Safety

Patient Disclosure

Provider-Patient Communication

Simulators

Origin/Sponsor

Australia and New Zealand