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Current as of November 6, 2018

Can We Talk? Communication Gaps Cause Patient Harm

http://learning.ashrm.org/products/1149/can-we-talk-communication-gaps-cause-patient-harm

Background

Sponsor Type:

Private

Origin/Sponsor:

American Society for Healthcare Risk Management; ASHRM

Reach:

International

Pre-Training

Pre-requisites:

No

Content

Evidence Based:

Yes

Evidence:

Content Areas:

Communication Between Providers; Malpractice Litigation; Clinical Information Systems

Clinical Area:

Medicine

Program Description/Program Objectives:

Using real case studies, this presentation sheds light on the who, what, when, and where of miscommunication (human and electronic) and shares tangible solutions being implemented in organizations actively tackling this complex problem.

Learning Objectives

  • Explain the breadth and impact of communication issues in malpractice cases
  • Discuss specific examples of how communication failures lead to patient harm
  • Define specific strategies for addressing specific communication issues

Organizational Needs Assessment:

No

Cultural Readiness Assessment:

No

In-Service Delivery Option:

No

Design and Delivery

Training Delivered By:

Multidisciplinary

Program Focus:

Mode of Delivery:

Web-based Training

Instructional Strategy:

Instructional Model:

Target Audience:

Nurses, Risk Managers

Setting of Care:

Implementation

Length of Program:

Credit Hours:

Yes

Certification:

No

Per Person Cost:

>$79

Post-Training

Vendor-Provided Evaluation:

Yes

Available Evaluation Measures:

Yes

Current as of November 6, 2018

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