@article{11998,
  author = {Timothy J. Vogus and Dawn Iacobucci},
  title = {Creating Highly Reliable Health Care},
  year = {2016},
  journal = {ILR Review},
  volume = {69},
  chapter = {911-938},
  month = {04/2016},
  publisher = {SAGE Publications},
  issn = {0019-7939},
  doi = {10.1177/0019793916642759},
}