@article{12024,
  keywords = {Communication, Healthcare quality improvement, Patient safety, Patient-centred care},
  author = {Debra L. Roter and Jennifer L. Wolff and Albert W. Wu and Annegret F. Hannawa},
  title = {Patient and family empowerment as agents of ambulatory care safety and quality.},
  year = {2017},
  journal = {BMJ Qual Saf},
  volume = {26},
  pages = {508-512},
  month = {12/2017},
  issn = {2044-5423},
  doi = {10.1136/bmjqs-2016-005489},
  language = {eng},
}