@article{12111, keywords = {Adverse events, epidemiology and detection, Never events, Patient safety, Root cause analysis}, author = {Lauge Sokol-Hessner and Patricia Folcarelli and Kenneth E F Sands}, title = {Emotional harm from disrespect: the neglected preventable harm.}, year = {2015}, journal = {BMJ Qual Saf}, volume = {24}, pages = {550-3}, month = {09/2015}, issn = {2044-5423}, doi = {10.1136/bmjqs-2015-004034}, language = {eng}, }