@article{12485,
  author = {Michael W. Leonard and Allan Frankel},
  title = {The path to safe and reliable healthcare},
  year = {2010},
  journal = {Patient Educ Couns},
  volume = {80},
  chapter = {288-292},
  month = {08/2010},
  publisher = {Elsevier BV},
  issn = {0738-3991},
  doi = {10.1016/j.pec.2010.07.001},
}