@article{12544,
  author = {John R Grout and John S Toussaint},
  title = {Mistake-proofing healthcare: Why stopping processes may be a good start},
  year = {2009},
  journal = {Bus Horiz},
  volume = {53},
  pages = {149-156},
  month = {12/2009},
  publisher = {Elsevier BV},
  issn = {0007-6813},
  doi = {10.1016/j.bushor.2009.10.007},
}