@article{12852,
  author = {Robert L Phillips and Susan M Dovey and Deborah Graham and Nancy C. Elder and John M Hickner},
  title = {Learning From Different Lenses: Reports of Medical Errors in Primary Care by Clinicians, Staff, and Patients},
  year = {2008},
  journal = {J Patient Saf},
  volume = {2},
  chapter = {140-146},
  month = {05/2008},
  publisher = {Ovid Technologies (Wolters Kluwer Health)},
  issn = {1549-8417},
  doi = {10.1097/01.jps.0000235385.93406.d4},
}