@article{14255,
  author = {Josje Kok and Iris Wallenburg and Ian Leistikow and Roland Bal},
  title = {The doctor was rude, the toilets are dirty. Utilizing ‘soft signals’ in the regulation of patient safety},
  year = {2020},
  journal = {Safety Sci},
  volume = {131},
  chapter = {104914},
  pages = {104914},
  month = {07/2020},
  issn = {0925-7535},
  doi = {10.1016/j.ssci.2020.104914},
}