@article{1691,
  keywords = {patient satisfaction, patient-centred care, quality improvement},
  author = {Marit S. de Vos and Jaap F. Hamming and Perla J Marang- van de Mheen},
  title = {The problem with using patient complaints for improvement.},
  abstract = {<p>'The Problem with…' series covers controversial topics related to efforts to improve healthcare quality, including widely recommended, but deceptively difficult strategies for improvement and pervasive problems that seem to resist solution.</p>},
  year = {2018},
  journal = {BMJ Qual Saf},
  volume = {27},
  pages = {758-762},
  month = {12/2018},
  issn = {2044-5423},
  doi = {10.1136/bmjqs-2017-007463},
  language = {eng},
}