@article{1768,
  keywords = {clinical microsystem, human factors, quality improvement methodologies, quality measurement},
  author = {Ken Catchpole and David M. Neyens and James Abernathy and David Allison and Anjali Joseph and Scott T. Reeves},
  title = {Framework for direct observation of performance and safety in healthcare.},
  year = {2017},
  journal = {BMJ Qual Saf},
  volume = {26},
  pages = {1015-1021},
  month = {12/2017},
  issn = {2044-5423},
  doi = {10.1136/bmjqs-2016-006407},
  language = {eng},
}