@article{2296, author = {Andrew A. White and Douglas M. Brock and Patricia I. McCotter and Sarah E. Shannon and Thomas H. Gallagher}, title = {Implementing an error disclosure coaching model: A multicenter case study.}, abstract = {

National guidelines call for health care organizations to provide around-the-clock coaching for medical error disclosure. However, frontline clinicians may not always seek risk managers for coaching. As part of a demonstration project designed to improve patient safety and reduce malpractice liability, we trained multidisciplinary disclosure coaches at 8 health care organizations in Washington State. The training was highly rated by participants, although not all emerged confident in their coaching skill. This multisite intervention can serve as a model for other organizations looking to enhance existing disclosure capabilities. Success likely requires cultural change and repeated practice opportunities for coaches.

}, year = {2017}, journal = {J Healthc Risk Manag}, volume = {36}, pages = {34-45}, month = {01/2017}, issn = {2040-0861}, doi = {10.1002/jhrm.21260}, language = {eng}, }