@article{3474,
  author = {Sabriya Rice},
  title = {Hospitals slow to adopt patient apology policies.},
  year = {2015},
  journal = {Modern healthcare},
  volume = {45},
  pages = {16, 29-30},
  month = {08/2015},
  issn = {0160-7480},
  language = {eng},
}