@article{8239,
  author = {D. S. Wakefield and B. J. Wakefield},
  title = {Are verbal orders a threat to patient safety?},
  abstract = {<p><b>BACKGROUND: </b>The use of verbal orders has been identified as a potential contributor to poor quality and less safe care. As a result, many organisations have encouraged changing the verbal orders process and/or reducing/eliminating verbal orders altogether (Joint Commission (2005), Institute of Medicine (2001), Leapfrog organisation, Institute of Safe Medication Practices). Ironically there is a paucity of research evidence to support the widespread concern over verbal order.</p><p><b>AIMS: </b>This paper describes the very limited existing research on verbal orders, presents a model of verbal order use identifying potential error trigger points and suggests a verbal order research agenda in order to better understand the nature and extent of the potential patient care safety threat posed by verbal orders.</p>},
  year = {2009},
  journal = {Qual Saf Health Care},
  volume = {18},
  pages = {165-168},
  month = {06/2009},
  issn = {1475-3901},
  doi = {10.1136/qshc.2009.034041},
  language = {eng},
}