@article{9592, author = {John H. Wasson and Todd A. MacKenzie and Michael Hall}, title = {Patients use an internet technology to report when things go wrong.}, abstract = {

BACKGROUND: As patients directly experience harm from adverse events, investigators have proposed patient-report to complement professional reporting of adverse events.

OBJECTIVE: To investigate how an automated health assessment system can be used to identify adverse events.

DESIGN AND SETTING: Internet survey responses from April 2003 to April 2005 involving communities and clinical practices across the USA.

PATIENTS: 44,860 adults aged 19-69 years.

OUTCOME: Patient perceptions of adverse events experienced during the previous year. Independent legal review was also used to estimate how many patient-reports were serious enough to be potentially compensable.

RESULTS: Although patient reports of possible adverse events was low (1.4%), the percentage of adverse events was eight times higher for patients with the greatest burden of illness than for those with the least (3.4% vs 0.4%). Two expert malpractice attorneys agreed that 9% of the adverse events seemed to be serious.

CONCLUSIONS: PATIENTS will use internet technology to report their perceptions of health-related adverse events. Some of the patient-reported events reported will be serious.

}, year = {2007}, journal = {Qual Saf Health Care}, volume = {16}, pages = {213-5}, month = {06/2007}, issn = {1475-3901}, language = {eng}, }