@article{973,
  author = {Michelle Cleary and David Lees and Violeta Lopez},
  title = {"Saying sorry": some strategies for effective apology within the workplace},
  year = {2018},
  journal = {Issues Ment Health Nurs},
  volume = {39},
  pages = {980-982},
  month = {12/2018},
  issn = {1096-4673},
  doi = {10.1080/01612840.2018.1507571},
  language = {eng},
}