@article{983,
  author = {John C. Matulis and Frederick North},
  title = {What Can Apologies in the Electronic Health Record Tell Us About Health Care Quality, Processes, and Safety?},
  year = {2020},
  journal = {J Patient Saf},
  volume = {16},
  chapter = {e187-e193},
  pages = {e187-e193},
  month = {07/2018},
  issn = {1549-8425},
  doi = {10.1097/pts.0000000000000514},
  language = {eng},
}