%0 Journal Article
%K communication in health care
%K medical errors
%K patient satisfaction
%K patients’ complaints
%K patients’ praise
%K patient–doctor relationship
%K quality of health care
%B Int J Qual Health Care
%D 2017
%G eng
%N 1
%P 83-89
%R 10.1093/intqhc/mzw139
%T What patients' complaints and praise tell the health practitioner: implications for health care quality. A qualitative research study.
%V 29
%1 https://www.ncbi.nlm.nih.gov/pubmed/27920247
%8 02/2017