%0 Journal Article
%K patient satisfaction
%K patient-centred care
%K quality improvement
%B BMJ Qual Saf
%D 2018
%G eng
%N 9
%P 758-762
%R 10.1136/bmjqs-2017-007463
%T The problem with using patient complaints for improvement.
%V 27
%1 https://www.ncbi.nlm.nih.gov/pubmed/29298910
%8 12/2018