%0 Journal Article
%K National Health Service
%K net promoter
%K quality of care
%K soft intelligence
%K staff concerns
%B J R Soc Med
%D 2014
%G eng
%N 8
%P 318-325
%T The friends and family test: a qualitative study of concerns that influence the willingness of English National Health Service staff to recommend their organisation.
%V 107
%1 https://www.ncbi.nlm.nih.gov/pubmed/24781160
%8 08/2014