%0 Journal Article
%B J Patient Saf
%D 2013
%G eng
%N 4
%P 224-31
%R 10.1097/PTS.0b013e3182913837
%T Patients do not always complain when they are dissatisfied: implications for service quality and patient safety.
%V 9
%1 https://www.ncbi.nlm.nih.gov/pubmed/24257066
%8 12/2013