%0 Journal Article %B BMJ Qual Saf %D 2011 %G eng %N 9 %P 806-810 %R 10.1136/bmjqs-2011-000109 %T Remedies sought and obtained in healthcare complaints. %V 20 %1 https://www.ncbi.nlm.nih.gov/pubmed/21859814 %8 09/2011