%0 Journal Article %B Health Expect %D 2012 %G eng %N 3 %P 327-36 %R 10.1111/j.1369-7625.2011.00685.x %T Putting the 'patient' in patient safety: a qualitative study of consumer experiences. %V 15 %1 https://www.ncbi.nlm.nih.gov/pubmed/21624026 %8 09/2012