%0 Journal Article %B BMJ Qual Saf %D 2011 %G eng %N 6 %P 549-56 %R 10.1136/bmjqs.2010.048348 %T Hassle in the dispensary: pilot study of a proactive risk monitoring tool for organisational learning based on narratives and staff perceptions. %V 20 %1 https://www.ncbi.nlm.nih.gov/pubmed/21398689 %8 06/2011