%0 Journal Article
%B Hospitals & health networks
%D 2010
%G eng
%N 10
%P 41-2, 44, 2
%T When errors occur, 'I'm sorry' is a big step, but just the first.
%V 84
%1 https://www.ncbi.nlm.nih.gov/pubmed/21141753
%8 10/2010