%0 Journal Article %B Qual Saf Health Care %D 2009 %G eng %N 1 %P 37-41 %R 10.1136/qshc.2007.023317 %T Towards safer, better healthcare: harnessing the natural properties of complex sociotechnical systems. %V 18 %1 https://www.ncbi.nlm.nih.gov/pubmed/19204130 %8 02/2009