%0 Journal Article %K Health policy %K Health services research %K Patient satisfaction %K Quality improvement %B BMJ Qual Saf %D 2013 %G eng %N 7 %P 532-40 %R 10.1136/bmjqs-2012-001691 %T Identification of doctors at risk of recurrent complaints: a national study of healthcare complaints in Australia. %V 22 %1 https://www.ncbi.nlm.nih.gov/pubmed/23576774 %8 07/2013