%0 Journal Article %B  Health Care Manage Rev %D 2012 %G eng %N 1 %P 88-97 %R 10.1097/HMR.0b013e31821fa503 %T Beyond communication: the role of standardized protocols in a changing health care environment. %V 37 %1 https://www.ncbi.nlm.nih.gov/pubmed/21709564 %8 12/2012