%0 Journal Article %B BMJ Qual Saf %D 2012 %G eng %N 3 %P 198-205 %R 10.1136/bmjqs-2011-000100 %T What do patients and relatives know about problems and failures in care? %V 21 %1 https://www.ncbi.nlm.nih.gov/pubmed/22178930 %8 03/2012