Journal Article

Beyond communication: the role of standardized protocols in a changing health care environment.

Vardaman JM, Cornell P, Gondo MB, Amis JM, Townsend-Gervis M, Thetford C. Health care management review. 2012;37:88-97.

This qualitative study found that implementation of the SBAR communication protocol had effects beyond simply standardizing communication between nurses and physicians, ranging from empowerment of new nurses to flattening the authority gradient.