Effect of a central call center on employee perceptions of safety culture within community pharmacies in an academic health system.

Ashley Bowden; Shantel Mullin; Casey Tak; Linda S Tyler; Nancy A Nickman; Krystal Moorman

Study

Effect of a central call center on employee perceptions of safety culture within community pharmacies in an academic health system.

June 5, 2019

Bowden A, Mullin S, Tak C, et al. Am J Health Syst Pharm. 2019;76(6):360-365.

View more articles from the same authors.

Researchers examined employee perceptions of safety culture before and after implementation of a pharmacy services call center designed to reduce interruptions across nine community pharmacies. They found that pharmacies with the call centers reported a 9.3% overall improvement in patient safety after implementation.

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See More About The Topic

Outpatient Pharmacy

Pharmacists

Community Pharmacy

Interruptions and distractions

Epidemiology of Errors and Adverse Events

Effect of a central call center on employee perceptions of safety culture within community pharmacies in an academic health system.

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