The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning.

Alex Gillespie; Tom W. Reader

Study

The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning.

February 24, 2016

Gillespie A, Reader TW. BMJ Qual Saf. 2016;25(12):937-946.

View more articles from the same authors.

This study describes the development and validity testing of a new tool for coding and measuring the severity of patient complaints. Application of this framework could help health care organizations appropriately monitor and learn from insights from patient reports.

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The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning.

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The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning.

The e-Autopsy/e-Biopsy: A Systematic Chart Review to Increase Safety and Diagnostic Accuracy Innovation

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