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PSNet: Patient Safety Network
Journal Article

How active resisters and organizational constipators affect health care–acquired infection prevention efforts.

Saint S, Kowalski CP, Banaszak-Holl J, et al. Joint Commission journal on quality and patient safety. 2009;35:239-46.

This study uses qualitative methods—and biting humor—to vividly illustrate how building a culture of safety often requires identifying and dealing with individuals who are resistant to change.