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PSNet: Patient Safety Network
Journal Article

How teams work—or don’t—in primary care: a field study on internal medicine practices.

Chesluk BJ, Holmboe ES. Health affairs (Project Hope). 2010;29:874-9.

After observing the daily workings of three internal medicine practices, investigators concluded that physicians and practice staff worked mainly in silos. The practices' ability to deliver patient-centered care was limited by the lack of true interdisciplinary teams.