2008 Update on Consumers' Views of Patient Safety and Quality Information.

Kaiser Family Foundation; Agency for Healthcare Research and Quality; AHRQ.

Consumers' perceptions of health care quality and access to information about quality have changed little since the 2006 version of this survey. Coordination of care among providers was a major concern for survey respondents, with two-thirds of those surveyed feeling that care coordination was at least a minor problem, and 22% reporting having visited a clinician who did not have access to all of their health information (including test results). Despite the growing focus on making health care quality information transparent and accessible to consumers, few respondents reported accessing information about the quality of their health plan, physician, or hospital, and even fewer reported using such information to make decisions about their care.