'The ABC of Handover': impact on shift handover in the emergency department.
Farhan M, Brown R, Vincent CA, et al. The ABC of handover: impact on shift handover in the emergency department. Emerg Med J. 2012;29(12):947-53. doi:10.1136/emermed-2011-200201.
A structured tool for handoffs improved the quality of shift change handoffs in a British emergency department.