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Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals.

Oakbrook Terrace, IL: The Joint Commission; 2010.

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August 25, 2010
Oakbrook Terrace, IL: The Joint Commission; 2010.

This report reveals how hospitals can improve communication, cultural competency, and patient-centeredness to enhance patient experience of care.

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Oakbrook Terrace, IL: The Joint Commission; 2010.