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Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals.

November 23, 2016

Oakbrook Terrace, IL: The Joint Commission; 2010.

This report reveals how hospitals can improve communication, cultural competency, and patient-centeredness to enhance patient experience of care.

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Free full text (PDF)

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Hospitals

Health Care Providers

Health Care Executives and Administrators

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