Advancing patient safety through the clinical application of a framework focused on communication.
Manojlovich M, Hofer TP, Krein SL. Advancing Patient Safety Through the Clinical Application of a Framework Focused on Communication. J Patient Saf. 2021;17(8):e732-e737. doi:10.1097/PTS.0000000000000547.
Communication problems persistently contribute to medical error. This review focuses on the exchange of information between care team members. The authors describe an eight-element framework that targets trust, hierarchy, and technology as an approach to communication improvement that embraces the interpersonal nature of safe health care delivery.