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Ambulatory virtual care during a pandemic: patient safety considerations.

Mullur J, Chen YC, Wickner P, et al. Ambulatory virtual care during a pandemic: patient safety considerations. J Patient Saf. 2022;18(2):e431-e438. doi: 10.1097/pts.0000000000000832.

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March 9, 2022
Mullur J, Chen Y-C, Wickner PG, et al. J Patient Saf. 2022;18(2):e431-e438.

COVID-19 restrictions and patient safety concerns have greatly expanded the use of telehealth and virtual visits. Through patient satisfaction surveys and patient complaints, this US hospital evaluated the quality and safety of virtual visits in March and April of 2020. Five patient complaints were submitted during this timeframe and overall patient satisfaction remained high. Safety and quality risks were identified (e.g., diagnostic error) and best practices were established.

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Mullur J, Chen YC, Wickner P, et al. Ambulatory virtual care during a pandemic: patient safety considerations. J Patient Saf. 2022;18(2):e431-e438. doi: 10.1097/pts.0000000000000832.